Smart Tradie Privacy Policy

Effective Date: 1-June 2025

Entity: SWA (Vic) Pty Ltd (ACN 626 499 956)

Trading As: Smart Tradie

1. Our Commitment to Privacy

At SWA (Vic) Pty Ltd, trading as Smart Tradie, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and relevant global data protection standards. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Collection of Information

We collect personal information necessary to provide our services, including:

– Name, email address, phone number, and location

– Trade or project-related information

– Identity verification details

– Device, usage, and access logs

– Feedback and communications with our support team

We collect this information through your direct use of Smart Tradie, interactions with our team, or from third-party services you’ve approved.

3. Use of Your Information

We use your information to:

– Deliver and improve the Smart Tradie service

– Help facilitate smarter questions for trade projects

– Personalize user experience

– Manage your account and communication preferences

– Comply with legal obligations

– Conduct internal research and analytics

– Send you marketing materials (with opt-out options)

4. Disclosure of Personal Information

We may disclose your personal data to:

– Staff, contractors, or service providers involved in operating the Smart Tradie platform

– Third-party identity verification or analytics partners

– Government agencies if legally required

– Entities involved in a merger or sale of business

We will not sell or rent your personal data.

5. Overseas Disclosure

While Smart Tradie is based in Australia, we may use third-party service providers located overseas (including in the USA, EU, or Asia-Pacific). We ensure these providers handle your data in accordance with Australian privacy standards or equivalent international safeguards.

6. International Users

If you’re accessing Smart Tradie from outside Australia, you consent to your data being transferred and processed in Australia and other jurisdictions where our partners operate. We take reasonable steps to ensure your data remains protected globally.

7. Security and Retention

We implement industry best practices to keep your personal information secure. Your data is only retained for as long as needed to fulfil its intended purpose or to meet legal requirements.

8. Your Rights

You can request to access or correct your personal data at any time. If you believe we’ve mishandled your information, you can lodge a complaint by contacting us below. We aim to respond to all requests within 30 days.

9. Cookies & Analytics

We use cookies and similar technologies to analyze usage, improve the platform, and offer a better experience. You can manage your cookie preferences in your browser settings.

10. Changes to This Policy

This Privacy Policy may be updated periodically. The most recent version will always be available at [insert Smart Tradie website or app link].

11. Contact Us

Privacy Officer – SWA (Vic) Pty Ltd
Email: [email protected]
Mail: Suite 1118, 189 Queen Street, Melbourne VIC, Australia 3000

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].